Phase One


This involves identification of gaps in the quality and prevailing standards of service within the organization.
This phase is of great importance as it points us into the right direction of improvment areas.

Informaton obtained in this phase is sufficient for creation of a tailor-made training manual for future use and continuos reference.

Below are the activities in the Diagnostics phase;

Customer surveys

Staff dialogue

Listening to staff-client phone records

Collecting customer feedback

Working hours

Monday- Friday: 08:00-17:00 Hrs
(Phone until 16:30 Hrs)

We are here

Plot 77 1st Street, Industrial Area
CALL: +256-789-744744