Phase One
Diagnostics
This involves identification of gaps in the quality and prevailing standards of service within the organization.
This phase is of great importance as it points us into the right direction of improvment areas.
This phase is of great importance as it points us into the right direction of improvment areas.
Informaton obtained in this phase is sufficient for creation of a tailor-made training manual for future use and continuos reference.
Below are the activities in the Diagnostics phase;
Customer surveys
Staff dialogue
Listening to staff-client phone records
Collecting customer feedback
Working hours
Monday- Friday: 08:00-17:00 Hrs
(Phone until 16:30 Hrs)
We are here
Service4Cus
Plot 77 1st Street, Industrial Area
CALL: 0200 900 051