our services

Training and Coaching

Enhance the skills and performance of your workforce. We focus on providing employees with the necessary knowledge and skills to perform their job effectively. Our training sessions are interactive and based on the specific pre-identified needs of the business.
Also, nearly 70% of people would spend more money with a company that has excellent customer service.

It is therefore of great importance to empower your employees to be in position to appropriately serve customers and excellently represent your brand.. Our pricing is as below; 

  • Small Groups – $15 per person.
  • One-on-One transformative coaching session – $100.

Professional Ushers for both Corporate and Social events

Our Customer Service Representatives will take great care of you and your guests and help you enjoy a seamless event.
These ushers help maintain a smooth and organized atmosphere, ensuring that everything runs according to plan. This service is essential for any event that aims to create a positive and memorable impression.

  • We charge $30 per representative.

Customer Service Audits

Through a comprehensive analysis of your CX Operations we help you identify any gap areas that might be a hindrance to scaling your business.
This service involves assessing various aspects of the customer experience, such as communication skills, response time, and problem-solving abilities. The audit may include mystery shopping, where anonymous evaluators pose as customers to test the service.
This service is crucial for businesses seeking to enhance customer satisfaction, loyalty, and overall success.

Customer Service Strategy Development

We align your business goals and values well with a tailor-made, workable customer service strategy.
The strategy may include training programs, communication protocols, and technology solutions. The aim is to improve customer satisfaction, loyalty, and overall business success.

More services include;

Customer Journey Mapping.

Customer Satisfaction Surveys.

Mystery Shops.

BRANDS WE HAVE WORKED WITH